Frequently Asked Questions

WHAT IS INCLUDED IN THE PRICE?

In the Full Service Option, we do all the work! We will deliver, set up, and decorate, and pick everything up the following day. We will then have the linens sent out to be professionally laundered and we will disinfect the remaining items.
Please refer to the pricing page to see what is included with each party package.

IS THERE A DEPOSIT?

A refundable $150 deposit is required at time of booking to secure your date. If party is cancelled less than 30 days of original party date, the deposit becomes non-refundable.

Do you charge a rush fee?

Events booked less than a week in advance are subject to a rush fee. Contact us for more details.

HOW DO I BOOK A PARTY?

Fill out the Contact Form online. We will then contact you to book your party. An invoice will be emailed to you, as well as your party contract. Your party will be booked when your deposit has been paid and the contract has been signed electronically.

You may add teepees to your party, if available; however, they cannot be subtracted once the contract has been signed.

WHAT IS YOUR CANCELLATION POLICY?

Rescheduling your event is preferred. Deposit becomes non-refundable if party is cancelled less than 30 days in advance.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

Any item damaged or stained will result in a loss part or entire deposit. Additional, a $100 cleaning fee could be charged if 40 Winks employees deem necessary. Lost or stolen items will result in a fee equal to its replacement.

If someone in my home is ill, should I reschedule my event?

While we strive to keep all booked dates, if there is someone who becomes ill in your home right before or on the day of your event, we would prefer you to use our DIY service or reschedule your event.

If someone in your home tests positive for COVID or Influenza, in an effort to keep ourselves, our families, and our employees and their families safe, we will choose to switch your event to DIY or reschedule for the next available date.

HOW LONG DO YOU HAVE THE RENTALS?

Our packages are one-night rentals. Each additional night (depending on availability) is $25 per night/per teepee.

HOW MUCH SPACE IS REQUIRED?

Each teepee set up is approximately 4 feet wide by 75 inches long. Remember to leave enough space for a walkway and safe sleeping.

CAN THE TEEPEES BE SET UP OUTSIDE?

Unfortunately, our teepees are indoor rentals only.

WILL YOU MOVE FURNITURE TO MAKE ROOM FOR THE SLEEPOVER TENTS?

We require that the designated party area be clean and cleared of furniture prior to the time of set up.

HOW LONG WILL IT TAKE TO SET UP MY SLEEPOVER? TAKE DOWN?

When choosing the Full Service option, please allow us 1.5-2 hours to set up your party. For take down, we ask that you deflate the air beds before we arrive to make the take down process faster. If this is done, the take down process should take approximately 45 minutes.

DO YOU NEED ACCESS TO POWER?

Yes, most of our string lights require power. Although, we are able to use battery operated when needed.

DO MY GUESTS NEED TO BRING A PILLOW? BLANKET?

Yes, we do not provide pillows to sleep on. We will provide a throw blanket and themed throw pillows, but do suggest guests have their own blanket and sleeping pillows for maximum comfort.

HOW DO YOU LAUNDER THE LINENS? DISINFECT ITEMS? WHAT MEASURES ARE YOU TAKING TO PREVENT COVID-19?

Our sheets, blankets, and pillowcases are all professionally laundered by Ziker Cleaners. All remaining items are wiped down with either disinfectant wipes or spray. All wipes and sprays have been recommended and approved per the CDC. Our teepees will be steamed and cleaned as necessary. Items are left out and will not be rented for a short period of time to allow proper sanitization.

DO THE SET-UPS ACCOMMODATE ADULTS? CAN SLEEPOVERS BE RENTED FOR ADULT USAGE?

YES! Our sleepover set-ups include twin-sized air beds. Teepees are 47 inches tall. Guests should provide their own blanket and pillow.

CAN I DECREASE THE NUMBER OF TEEPEES/DECOR I RENT PRIOR TO THE SLEEPOVER?

You have within 7 days of your event to change or alter the number of teepees. If you wish to decrease the number of teepees you need less than a week before your event, you could be charged a fee up to $50 per teepee.

IS THERE AN EXTRA CHARGE FOR LARGER SLEEPOVERS?

Yes. We do charge an additional service fee for sleepovers of nine or more. Hosting a BIG sleepover? Contact us for more information.

FAQ: FAQ